Magazine article Journal of Property Management

Safety 'Net

Magazine article Journal of Property Management

Safety 'Net

Article excerpt

Technology can make your building a safer place

Property managers spend a majority of their time aiming to provide the safest possible environment for their customers. The complexities of the real estate environment are significantly greater than other industries because we interact with a host of companies, employees, guests and vendors.

Advances in technology and security software applications provide a variety of choices and solutions that can increase overall security capabilities as well as create quantifiable efficiencies in how those programs are supported. While there are numerous software and technical solutions for visitor processing and security, ultimately, the best solution for a given property depends on many factors.

Security personnel and tenants can pre-register guests via secured Extranet applications, which foster easy maintenance of approved visitor lists and history on who actually visited the property. In addition, security personnel can use the application to print visitor badges and maintain other types of information, such as allowable access times and dates, expiration dates and immediate cancellation at all card access points.

To take it a step further, many commercial properties have installed pre-security desk applications, or kiosks, in their building lobbies. With this system, a visitor chooses via touch screen the customer he or she is visiting, and the kiosk automatically dials the tenant. The customer can then use the phone to automatically print the visitor's badge from the kiosk. Although technically more complicated, the kiosk system can streamline a property's lobby-based security needs.

Some property managers are providing visitors temporary "smart cards" visitors can use to gain floor and/or elevator access. While these cards are typically provided by security after a visitor registers directly with property personnel, they can also be utilized with kiosks, which would further streamline the overall process. …

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