Magazine article The Spectator

Mind Your Language: Negatively Impacted

Magazine article The Spectator

Mind Your Language: Negatively Impacted

Article excerpt

Maureen Finucane of Richmond, Surrey, wonders whether there is any branch of public service not infected by Orwellian Newspeak. In a letter to the editor (Spectator , 28 February), she explained that a museum owed her a refund and that after a fortnight she was told on the telephone: 'The situation is being reviewed by several managers and once it has been approved will be actioned.' She asks if I might take this up. I'm not sure I have the strength.

I can only suggest that in response Mrs Finucane might assert that she has been impacted negatively by this issue and demand that the situation be escalated as a priority . I have before me a customer-service advice sheet for people whose computers go wrong: 'Contact the Support Engineer working on your support case,' it counsels, 'Please let them know to adjust the Severity ' of the case. That means, I think, that you should tell them just how bad things are. Then escalation will take place 'to ensure we expedite the resolution '. But, for the most serious issues , such as halted deployment , the Regional Support manager will respond by 'communicating the agreed action plans to the stakeholders '. …

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