Magazine article Warrior - Citizen

Fort Family

Magazine article Warrior - Citizen

Fort Family

Article excerpt

must admit, I'm a bit old school. I truly appreciate it when a service-providing organization has a real person to answer my telephone call. Web sites are hard -too much information to quickly sort through-and automated call centers drive me to distraction. A live voice means I won't have to remember a laundry list of potential problem areas that may (or may not) fit my particular concern, or be placed in a seemingly endless queue, on hold, after entering 20 individual digits on my phone's keypad. Reaching another fellow human with the capacity to converse always raises my expectations that the questions I have will be answered.

Fort Family, the Army Reserve's Outreach and Support Center for Family Programs, is that place. When our Soldiers and Family members dial "1.866.345.8248," they reach a caring professional outreach support specialist able to provide relevant and accurate information about the programs and services of the Army Reserve Family Programs. Any time of the day or night and from any location, our Soldiers, family members, command teams and local community partners have access to this vital resource to build and sustain a ready and resilient force. Every call these professionals receive, or place, impacts the readiness or resilience of a Soldier, a Family member, and the Army Reserve.

Our command's readiness depends on the readiness and resiliency of our Soldiers and Families. Providing them with the information and services they need is of paramount importance to us, whenever and regardless of the Soldier's or Family member's physical location. Fort Family's outreach support specialists conduct routine and follow-up well-being checks with Soldiers and Family members to ensure the issues raised are either in the process of being resolved or have been successfully dealt with. Fort Family's trained professionals are dedicated to ensuring our Citizen Soldiers and Families have the information and support they need, when they need it. …

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