Magazine article HRMagazine

HR Success Stories

Magazine article HRMagazine

HR Success Stories

Article excerpt

There's no shortage of news stories and blogs with headlines like "Why We Love to Hate HR."

HR professionals are often disliked because they tend to be viewed as the company bad guys-enforcing rules, putting employees on probation and even firing people. They're criticized for covering up or "spinning" bad news about an organization, or for prioritizing the company's best interests and not the workers'.

Yet, as most HR practitioners can attest, there's a much more rewarding side to their jobs. And in reality, they're often the company good guys, serving as cheerleaders, counselors and advocates for their workforces. Here are three of their stories:

A Shoulder to Cry On

When Sarah Greene, HR vice president for digital advertising technology company Centerfield, was an employee relations manager at another company, executives asked her to fly across the country to counsel a team leader who had recently started working remotely. The employee had become emotionally explosive-sobbing and screaming at her boss and colleagues.

When Greene arrived, she provided support. "There was a lot of venting and crying about the things she was dealing with-her workload, a [romantic] relationship ending, her isolation."

After spending 10 days with the employee, Greene reported that the woman's behavior was stable and her relationships with colleagues had begun to improve. "It was an unconventional strategy for helping an employee," Greene admitted. But today, the employee enjoys great success in her field.

A Communications Coach

Christine Akiyoshi is human capital manager for a global management consulting firm. …

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