Magazine article Independent Banker

Putting Relationships F-I-R-S-T

Magazine article Independent Banker

Putting Relationships F-I-R-S-T

Article excerpt

In banking, as in most businesses, creating success starts with basic blocking and tackling. Raise deposits at a reasonable cost. Make loans yielding a good net interest margin. Underwrite loans prudently to maintain strong credit quality.

What's been EagleBank's differentiator? We put relationships first. In fact, we put relationships F-I-R-S-T. FIRST is an acronym, for Flexible. Involved. Responsive. Strong. Trusted. It describes, in but a few words, the essence of EagleBank.

Flexible

» We don't try to fit our customers in a box. We adjust to the unique needs of every customer.

» We listen to each customer and collaborate with our colleagues to design custom solutions that transform our customers into clients.

» This strategy enhances our relationships and empowers us to deliver "Yes, we can" service.

Involved

» We are large enough to know how, but small enough to know our customer.

» We develop rapport based on partnership and mutual respect.

» Thus, we are unwavering in our commitment to the goals and growth of our customers, colleagues and community.

Responsive

» We shape our relationships by taking ownership of our responsiveness, from beginning to end.

» We react quickly and accurately to time-sensitive communication.

» Doing this day in and day out preserves our reputation and relationships.

» Our consistency makes us reliable.

» Our greatest asset is not our financial statement-it's our team.

» Our team members are committed to enhancing their professional knowledge to sustain the bank's credible, current and solid partnerships with our clients.

» EagleBank now has more than $6 billion in assets. We are the largest and most consistently profitable community bank headquartered in the Washington, D.C., area, which allows us the opportunity to provide the services our customers need.

Trusted

» We uphold our relationships with honesty, openness and reliability. …

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