Magazine article Journal of Property Management

Malls Consider New Ways to Protect Their Shoppers

Magazine article Journal of Property Management

Malls Consider New Ways to Protect Their Shoppers

Article excerpt

Associated Press

Customers feeling unnerved by recent attacks at U.S. shopping malls may not notice huge changes, but the nation's mall operators are putting in place new technologies and other measures to offer shoppers greater protection without intruding too much on their retail and leisure time. Mall executives say shoppers have been adamantly opposed to airport security tactics like metal detectors. So they're trying other things like more sophisticated cameras and even security robots. Others are increasingly using mass notifications that let them send text and e-mail alerts to tenants within seconds in case of a crisis. Lisa LaBruno, a senior vice president at the Retail Industry Leaders Association trade group, confirmed that mall owners "are committed to reassessing the situation and identifying ways in which they can mitigate risks. …

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