Magazine article Drug Topics

New York HMO Members Prefer David over Goliath

Magazine article Drug Topics

New York HMO Members Prefer David over Goliath

Article excerpt

Major national health maintenance organizations could learn a thing or two from smaller plans when it comes to satisfying members in the Empire State, according to a new report.

The New York State HMO Report Card was issued in June by the New York State Health Accountability Foundation, a not-for-profit corporation that seeks to give employers a voice in the health-care marketplace. The report evaluates commercial HMOs in the state, using data the plans are required to submit annually to the New York State Department of Health. Among the 10 measurement variables are overall satisfaction, use of beta-blockers after a heart attack, and immunization for children.

Capital District PHP reported the highest percentage of members who said they were very or completely satisfied with their current HMO (75% of members), followed by Health Care Plan and Preferred Care (71% each).

None of the industry giants in the state fared as well. In fact, the lowest percentage of members who said they were very or completely satisfied belonged to larger plans like Prudential (41%), WellCare (44%), and CIGNA (45%). …

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