Magazine article The CPA Journal

How to Get the Most out of Voice Mail

Magazine article The CPA Journal

How to Get the Most out of Voice Mail

Article excerpt

Does anyone remember life befor voice mail? Here are tips to make voice amil work for both the caller and the "callee".

Encourage callers to leave detailed messages.

Tell callers how to bypass your greeting (such as "Press the # key") to leave a quick message.

Instruct caller how to review their message, or how to transfer to an operator.

Update your greeting often to reflect your schedule and leave special announcements.

Check your voice mail regularly.

Return all voic mail messages within 24 hours.

Answer your phone when you are at your desk, unless you are meeting with someone or genuinely need to be uninterrupted

Leave your e-mail address, fax, number, or mailing address on your greeting if the information will help callers reach you. If you need certain standard information from callers, use your greeting to prompt them for it.

Remind callers to leave a phone number, especially for frequent callers that may assume you have it handy.

Follow these tips when leaving a voice-mail message for someone else;

Speak slowly, and repeat your name and phone number at the beginning and end of the message. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed


An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.