Magazine article Medical Economics

Practice Management

Magazine article Medical Economics

Practice Management

Article excerpt

Posting pictures of doctors in the reception area

Should our 12-doctor multispecialty coup hang photos of our physicians in the waiting room:

Patients-especially new ones-appreciate this touch. Knowing whom to expect in the exam room helps put them at ease. In fact, you may want to go a step further and display photos of the entire staff.

Keep a small practice humming when staffers take time off

What's the best way for a small, rural practice to cover absent employees? My partner and 1 have only two staffers. Things get rather hectic around here when one takes time off.

Some doctors in small offices ask family members to fill in when employees take time off. Others require staffers to use vacation days when a doctor takes time off. Still others limit the number of patients they see when an employee is on vacation.

In your case, our consultants suggest that you hire a yearround part-time worker, because two employees aren't enough for a practice your size. Engage a part-timer who can shift to full-time hours while an employee is vacationing.

How to coax in sick callers for an office visit

Too often, my patients expect to be treated over the phone. I never get paid for these services. May I refuse to do this and, instead, require callers to make an office visit?

Let clinical considerations guide your decisions. If you required every caller to come in, patients would object to the inconvenience and suspect that you're in medicine only for the money However, you should certainly insist that patients make an appointment when, in your judgment, you need to assess their condition in person. …

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