Magazine article Drug Topics

More Technicians Stay in Jobs after They Are Certified

Magazine article Drug Topics

More Technicians Stay in Jobs after They Are Certified

Article excerpt

You shouldn't train your technicians for certification because they will then become more marketable and jump ship. Right? Wrong. Speaking at the American Pharmaceutical Association's annual meeting in Washington, D.C., last month, Linda Nouri, a pharmacist at Walgreens, reported that certification has dramatically decreased technician turnover at her chain.

Citing companywide statistics, Nouri said that among full-time senior technicians, the turnover rate was only 4.8% among those certified, versus 15.7% among the noncertified. As for full-time staff techs, only 8.9% of the certified staff left the chain, as opposed to 30.7% of the noncertified. Moving on to part-time technicians, Nouri said the turnover rate is higher in this group. But even here, the certified technicians exited less often than the noncertified (20.5% versus 94.3%).

In terms of the extent to which Walgreens' techs are certified, Noun reported that the chain's full-time senior techs, who have supervisory duties, have the highest certification rate-- 81%--followed by 47% for the full-time staff techs and 24. …

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