Magazine article Personnel Journal

Employee Evaluations Get So-So Grades

Magazine article Personnel Journal

Employee Evaluations Get So-So Grades

Article excerpt

COMPANIES ARE PLANNING TO revamp the employee evaluation procedure, which many now consider ineffective. According to a William M. Mercer Inc. survey of 218 companies, the majority feel that the current employee evaluation procedure falls far short of expectations. For instance, almost half (47%) said performance evaluations were of fair to poor value to employees, and more than half (51%) said they were of fair to poor value to the overall organization.

"There's a growing awareness that effective employees are the foundation of successful organizations, so it's not surprising that many survey participants are fine-tuning and improving their employee evaluation process," says Mercer principal Colleen P. O'Neill. In just the past two years, 44% of survey participants have revamped their evaluation process, and an additional 29% plan to do so.

Changes made, or planned, include:

* Redesigning the evaluation process, such as adopting new rating scales (64% have done or plan to do so)

* Adding new performance categories, such as customer satisfaction measures (49%)

* Increasing training for managers to improve how they observe, evaluate and give feedback to employees (48%). …

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