Magazine article Personnel Journal

Interactive Computer Learning Cuts Class Time and Raises Retention

Magazine article Personnel Journal

Interactive Computer Learning Cuts Class Time and Raises Retention

Article excerpt

Educating employees on the often soporific subject of benefits can be a challenge in itself. But Middletown, Connecticut-based Aetna Health Plans (AHP) had increased stakes in the education of its work force on the subject: A managed health-care company, its business is providing group benefits to employees, so it was imperative that everyone in the company received instruction on the intricacies of employee benefits.

Unfortunately, the educational program had several major drawbacks. Because some employees needed a large amount of information to do their job while others needed just the basics, the five-day training period overwhelmed some workers, and left others begging for more. Secondly, because only about 5,000 of AHP's 17,000 employees were based in Middletown, the organization was forced to fly instructors all over the country. Finally, the tutorial itself, with its internal focus, taught employees about benefits without giving them an external, real-world context in which to apply their knowledge.

To battle these shortcomings, AHP introduced an interactive desktop-learning program that would provide employees with the level of information they needed while keeping them on their toes. …

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