Magazine article Personnel Journal

Employees Star in Their Own Training Video

Magazine article Personnel Journal

Employees Star in Their Own Training Video

Article excerpt

Scene One: A truck driver arrives at a client's freight dock. A forklift operator loads a huge crate onto the trucker's rig. The trucker signs the bill, takes a copy and heads off down the road.

Scene Two: Our hero hits a pothole in the road just as he drives his truck under an overpass.

Scene Three: A mushroom cloud forms above the area in which the truck has just been traveling.

Scene Four: The entire city is completely obliterated in a nuclear explosion.

Fortunately, this scenario never actually happened. It was, however, one vignette in a video made by an employee involvement team (EIT) at Salt Lake City-based Motor Cargo Inc. The team, a group of eight truck drivers, came up with the idea in 1989 as a suggestion to produce a training video. EITs meet weekly (on company time) at Motor Cargo to discuss the problems they face on the job. Management asks EITs to come up with solutions and gives them the tools with which to do it.

It seems that employees weren't being trained to check bills of lading--descriptions of cargo that truckers transport. Using a video, they reasoned, all of the organization's 1,000 employees, spread throughout the western U. …

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