Magazine article International Trade Forum

FAQ.About Business Negotiations on the Internet

Magazine article International Trade Forum

FAQ.About Business Negotiations on the Internet

Article excerpt

Used effectively, e-mail and the web are good communication channels that business executives can use for negotiations.

Q. What are the advantages of negotiating via the Internet?

A. When negotiating from your office, you save time and money on travel. You also have access to your files, staff and any other expertise you may require to carry out the discussions to your full satisfaction.

Selecting the place of negotiation is no longer a sensitive issue. Executives from small companies with limited travel budgets and restricted office space can use the Internet to bypass these impediments. (Note that despite the benefits of negotiating from your office, it is wise to continue to travel frequently to your markets to maintain personal contact with your clients and to assess the local business environment.)

Knowing who your competitors are and what buyers are looking for are essential before replying to e-mail inquiries. The Internet provides business executives with up-to-- date information on competition, buyers' technical requirements and a plethora of timely marketing intelligence.

Q Why should I take Hine to think tmh the full unp tions before replying?

A. Once you send a message, the recipient may view it as a "legal" or "binding" document. Written statements tend to be taken more seriously and may come back to haunt you in the future, especially if they are of a negative or unpleasant nature.

Too often, the main consideration is the need to reply as soon as possible, as many executives consider quickness in decisionmaking a sign of superior management skills. In addition, because e-mail communication is easy and fast, there is a tendency to respond immediately without taking the time to prepare well. In fact, numerous e-commerce manuals recommend replying within 48 hours. For some business transactions, replying within 48 hours may be too long while for others it could be too short.

Payment and security are sensitive issues requiring serious assessment before responding, particularly when such requests originate from unfamiliar markets or unknown parties.

Acting quickly is easier on the Internet as you are facing a screen instead of people. Yet negotiating on the Net is no different to face-to-face negotiations, in that both require planning, preparation, patience, understanding people, knowing the needs of the other party, persuasive skills and problem-solving capabilities. It is important to give each incoming and outgoing message full consideration, including assessing how your message will affect your position vis-a-vis your competition.

If you need more time before replying, send an interim message; it is common sense and good business practice to maintain open communication lines with potential clients, while taking the time to prepare well for upcoming negotiations.

Q. When should I negotiate on the Internet?

A. On a selective basis. Initially, negotiating on the Internet should be limited to exchanging information, clarifying key issues or finalizing specific clauses in an agreement.

It is also an excellent medium to make arrangements for forthcoming face-to-face negotiations, such as travel bookings, fixing the agenda, selecting a location, agreeing on the number of people participating in the discussions and so on.

It is also expedient when negotiating a repeat order or a small transaction which does not justify an investment in time, personnel and financial resources.

Q. Should I negotiate electronically or insist on face-to-face meetings?

A. Do both. Until e-commerce is fully integrated in the global economy and management is committed to this new form of doing business by restructuring their processes, negotiators should combine face-to-face interaction with e-exchanges. …

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