Magazine article Work & Family Life

Understanding the Role of the Long-Term Care Ombudsman

Magazine article Work & Family Life

Understanding the Role of the Long-Term Care Ombudsman

Article excerpt

Since the ombudsman program was established in 1972, as part of the OlderAmericans Act, thousands of paid and volunteer ombudsmen have made a dramatic difference in the lives of residents of nursing homes, assisted-living facilities and other longterm-care sites.The ombudsman's role is to:

* INVESTIGATE and resolve complaints made by or on behalf of long-term care residents.

* PROVIDE information to residents about long-term care services.

* REPRESENT residents before government agencies and seek remedies to protect residents.

* INFORM consumers about long-term care issues and facilitate public comment on laws, regulations, policies and action.

* PROMOTE citizen participation in the ombudsman program and provide appropriate technical support.

* RECOMMEND changes in laws and regulations to improve residents' quality of life and care. …

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