Magazine article Workforce Management

Still Plugged In

Magazine article Workforce Management

Still Plugged In

Article excerpt

"There are 2 million businesses, representing more of the total U.S. workforce than the entire Tier I, that will not outsource HR."

REACTIONS | from our readers

WITH REGARD TO "Pulling the Plug" (July 2004), I found the article on BPO very well written. I also think that the markets you described were not well defined, and both major examples you used (P&G and Regus) are multinationals, as are most of the other companies you name. I agree that a multinational faces an uphill battle with HRMS.

However, there are 2 million businesses, representing more of the total U.S. workforce than the entire Tier I, that will not outsource HR. Furthermore, there are vendors that have all of the functionality listed as essential under one roof on one platform and running silently in back offices around the United States.

Gartner, IDC, Meta and the like said there would be no hard drives in our PCs by now (2004). They also said Pets.com would eliminate retail pet stores. Those same analysts suggested that all software would be sold in an ASP model by 2004-2005. The truth is always in the middle.

I have worked for many of the software companies and I continue to work with the new BPO crowd, and there is a viable business climate for both. In fact, you talk about software consolidation . . . What about the huge consolidations in BPO for models that were not working? Again, great writing, but I wish you had included a detailed description of the tiers that will adopt BPO first. Tier II and Tier III companies will always buy software.

P.S.: I have been in this business for years, speaking and writing, and have never heard of Bloom. I talk to some of the most senior product managers in this business daily, and they haven't heard of her either. I am afraid that every one of the 4,250 ADP sales reps will use this to bash an in-house deployment at a 500-employee company. …

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