Magazine article Public Finance

EDS Admits to Causing DWP Computer Crash

Magazine article Public Finance

EDS Admits to Causing DWP Computer Crash

Article excerpt

One of Whitehall's largest IT contractors has admitted it was responsible for a massive computer failure at the Department for Work and Pensions last month.

EDS has submitted a preliminary report on the incident to the DWP. The failure left 40,000 staff unable to access core IT systems between November 22 and 26.

It reveals that an EDS staff member applied a software upgrade to computers that were not intended to receive it, causing the disruption.

EDS provides a wide range of IT systems to the DWP, managing more than £2bn in payments to benefits claimants each week. The company said it has taken the incident 'very seriously'.

The service disruption did not affect benefit systems or the payment of pensions and benefits, it added.

'Several steps have already been taken to avoid recurrence of this situation, including. …

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