Magazine article Drug Topics

New System Using Computer to Field Refill Questions

Magazine article Drug Topics

New System Using Computer to Field Refill Questions

Article excerpt

Retail pharmacies can save time and hassles by using a new system that lets the telephone file prescription refill requests directly into the computer.

The PharmaTech 24-Hour Xpress-Refill Line is a hardware and software package that integrates the telephone with the pharmacy's existing computer that allows callers to record Rx refill requests. Even without typing in the prescription number, the pharmacist can call up a refill order, which automatically brings up the patient profile. The system also displays the number of refills remaining in the queue and any messages in the upper right-hand corner of the screen.

The automated system saves time because telephone refill requests don't have to be written down on paper and then keyed into the computer, said Amanda Hughes, V.P., marketing, PharmaComm, the Waldorf, Md., firm that developed the package. "It alleviates such redundant, brain-numbing work," she said. "And pharmacists using the line don't have to run to the telephone all the time and maybe interrupt counseling a patient in the store."

PharmaTech also accommodates callers without a touch-tone phone or those who wish to speak to the pharmacist. …

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