Magazine article Workforce

Rank-and-File Feedback

Magazine article Workforce

Rank-and-File Feedback

Article excerpt

Well Done

James Freer admits that he was surprised and ever so slightly distressed to learn that employees didn't describe him as, well, perfect. As vice chairman of human resources for the Americas at Ernst & Young, he was one of the top leaders at the financial services firm recently evaluated by the rank and file.

The People First project that he implemented was a significant element in the company's major push to attract and retain the best and brightest people in the field. One part of the plan was to invite 25,000 employees to fill out anonymous, confidential email evaluations of Ernst & Young's partners, principals, and directors-about 2,500 of the firm's finest.

"It was a bold step, and we had no idea how it would work," Freer says. "We got 30,000 well-thought-out responses. The information we received is rich. Our goal was to support a change in behavior of our top leaders so they are aware of how their actions impact others. It was an incredibly simple way to find out how our people are doing so we can help them grow. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.