Magazine article Public Finance

Scots NHS 24 Apologises for Poor Service

Magazine article Public Finance

Scots NHS 24 Apologises for Poor Service

Article excerpt

The chief executive of NHS 24 in Scotland has apologised to patients following publication of an inquiry report strongly criticising the service over a series of management failures.

John McGuigan, who was appointed in February, said that, since the autumn of 2004, it had become clear that patients had been forced to wait too long for their calls to be dealt with. The length of time that some patients had waited to be called back had been unacceptable.

'I would like to apologise to those patients who have experienced a poor level of service,' he said.

The report, following an inquiry by an independent review team set up by Health Minister Andy Kerr, criticised the board of NHS 24 for having no effective leadership, failing to recruit enough staff and rushing to set up the service too quickly.

A new interim chair, George King, vice chair of Tayside NHS Board, has been appointed following the decision of Christine Lenihan to step down from the post. …

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