Magazine article Public Finance

CSA Backlog Still Rising

Magazine article Public Finance

CSA Backlog Still Rising

Article excerpt

The Child Support Agency's backlog of unresolved cases has continued to grow despite all the efforts to cut it, benefits minister James Plaskitt has revealed.

Responding to a parliamentary question, Plaskitt acknowledged that the backlog had risen to 260,000 in June this year, compared with 238,000 in November 2003.

However, a spokesman for the Department for Work and Pensions said this could be attributed to the fact that the CSA is now dealing with a higher number of applications and cases.

'The rise is proportionate to increased demand,' he added.

Other figures do not bode well for the CSA, though. One in four assessments undertaken by the agency is incorrect and proposed job cuts have had to be postponed because of the backlog.

New CSA chief executive Stephen Geraghty is due to report to ministers shortly on the agency's potential for improvement. …

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