Magazine article Personnel Journal

Do Employees' Manners Matter?

Magazine article Personnel Journal

Do Employees' Manners Matter?

Article excerpt

The way employees act in any given situation reflects on the company. They need to have confidence in their communications. They need to know how to act during a dinner meeting. They need to know their rules of etiquette.

"Your manners say as much about you and the company you work for as your technical expertise," says Barbara Pachter, a Cherry Hill, New Jersey-based business communications and etiquette expert.

Pachter offers this etiquette quiz for your employees and you.

QUESTIONS:

1. T or F? If you are disconnected on the phone, it's the caller's responsibility to redial.

2. T or F? The following is a proper introduction: "Ms. Boss, I'd like you to meet our client, Mr. Smith."

3. Important mail should be answered within: a. 48 hours b. Four days c. One week

4. T or F? In a modest restaurant, you can use your fingers to eat french fries.

5. T or F3 "Dear Sir/Ms." should be avoided as a salutation.

6. T or F? …

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