Magazine article Public Finance

Most Tenants Satisfied with Almos, Studies Find

Magazine article Public Finance

Most Tenants Satisfied with Almos, Studies Find

Article excerpt

Council-owned housing companies have improved their performance and are more popular with tenants than are other landlords, new figures reveal.

According to studies by the benchmarking firm Housemark, 77% of tenants in homes run by arm's-length management organisations are satisfied with services from their landlords. This compares with satisfaction rates of 65% among council tenants and 75% reported by those with housing associations.

Almos are also carrying out repairs and re-letting homes more quickly, as well as bringing properties up to the decent homes standard.

The analysis of 43 Almos shows that, on average, repairs are being carried out 7% faster than in 2003/4, while homes were re-let 13% faster. Almos were, however, slightly slower in carrying out nonurgent repairs. …

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