Magazine article Personnel Journal

GTE Employees Keep PACE with the Communications Age

Magazine article Personnel Journal

GTE Employees Keep PACE with the Communications Age

Article excerpt

GTE California knows that to keep pace in the telecommunications business, its employees must be effective communicators. That's why, at the suggestion of the Communication Workers of America, the Thousand Oaks, California-based telephone utility began including a personal effectiveness skills program in the company's Educational Assistance program nearly 18 months ago.

Instructed by The PACE Group, a human resources consulting firm, interested hourly employees hone their interpersonal communications skills and brush-up on basic reading, language and mathematics. Each of the four, three-hour sessions in the series are held on-site in the evening, following the traditional workday.

"The students donate the time, we donate the dollars and facilities," explains Al Gross, GTE senior training manager. "The intrinsic benefit of GTE's investment is that the courses yield employees with better self-confidence. And that's a bottom line contribution, in my opinion."

Educational Assistance is a product of GTE's pro-education policies. The tuition-aid program supports employees seeking college education and other job-related training. Information regarding the PACE courses is distributed to hourly employees, who in turn seek their supervisor's approval to participate. GTE pays PACE directly, relieving students of the hassles of reimbursement.

According to PACE President Floyd Campbell, between 750 and 1,000 GTE employees have completed the three-year-old Pasadena, California organization's program to date. …

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