Magazine article Workforce Management

Holiday-Hiring Wish Lists Vary at Large Firms

Magazine article Workforce Management

Holiday-Hiring Wish Lists Vary at Large Firms

Article excerpt

SEASONAL STAFFING

UPS starts planning for the holidays at about the same time Santa Claus does-in January. It must start thinking about the season early because it hires 40,000 to 60,000 temporary workers to meet the holiday surge.

"We look for more efficiencies in how we're going to recruit," says Mike Johnson, UPS vice president for human resources for U.S. operations. Last year, UPS automated holiday staffing by hiring through its Web site. This year, it is strengthening its cyber-recruiting efforts.

"It has allowed us to expand our reach for applicants," Johnson says. "Everyone has to apply through the Web. We've gotten completely away from a paper-based system."

UPS hires delivery truck and tractor-trailer drivers, driver helpers and clerks to augment its 348,400 U.S. employees during the holiday season. The company needs the extra hands to keep up with the flood of packages that reaches a peak on December 20, when 20 million parcels will be delivered.

Another major shipper, FedEx, will experience its peak day on December 12, when it is scheduled to deliver 8.5 million packages. It will hire 8,000 temporary workers at FedEx Ground for November and December. FedEx utilizes its Web site to match applicants with job vacancies, while also conducting campus recruiting and placing newspaper advertisements.

"Each HR field manager does what works best in their area," says Allison Sobczak, a FedEx Ground spokeswoman.

Not all businesses that need extra workers staff up for the holidays. …

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