Magazine article Public Finance

Town Halls Manage to E-Enable 97% of Services

Magazine article Public Finance

Town Halls Manage to E-Enable 97% of Services

Article excerpt

England's councils met the government's ambitious target to 'e-enable' their main services by the end of 2005, according to the Office of the Deputy Prime Minister.

Local government minister Jim Fitzpatrick, announcing the ODPM's latest Implementing electronic government study, said that 97% of local services are now accessible on-line, by phone or by using other forms of technology.

The department had aimed for 100% compliance across councils when the target was introduced as a Best Value performance indicator in 2001.

But the IEG study, published in late December, points out that a 'residual' 3% of e-govemment services have been delayed due to 'legal or operational barriers', allowed within the definition of the BVPI.

Until recently, fears had mounted that many councils would miss the deadline to put services such as council tax payments on-line. …

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