Magazine article Personnel Journal

Off the Cuff

Magazine article Personnel Journal

Off the Cuff

Article excerpt

Treat everyone fairly, consistently and respectfully-and, make sure everyone in a position of authority does the same. In my experience, nothing bothers employees more, or causes more resentment toward (and mistrust of) management than when they feel they're being treated either disrespectfully or differently than their co-workers. As companies strive to meet the challenges and opportunities of a more diverse workforce, this becomes increasingly important.

The best way I know to give the HR function true purpose in an organization is stressing the "human" side of what HR is and does. My tip: Make sure employees recognize your HR team as compassionate, caring and understanding. No policy, practice or procedure can ever be effective until you take the time to convey those messages in simple, sensible and humane terms. In a rapidly changing business environment, it's critical for employees to have a place where they're valued.

I have been an HR professional for many years and I find that what works well for me is simply to be honest, listen to others, and be genuine in my approach to people. I've found that this consistently earns trust and respect from my peers and employees in my organization. …

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