Magazine article Drug Topics

Drug Compliance Program Can Boost Refills

Magazine article Drug Topics

Drug Compliance Program Can Boost Refills

Article excerpt

Everybody wins with improved patient drug-regimen compliance, including the patient, the pharmacist, and the manufacturer. With this in mind, Rite Aid's Eagle Managed Care (EMC), a pharmacy benefit management company (PBM), devotes a great deal of its time to improving compliance. So said Dennis R. O'Brien, v.p.-marketing at EMC. O'Brien spoke at a national symposium on patient compliance, sponsored recently in Philadelphia by the Healthcare Compliance Packaging Council.

EMC, Harrisburg, Pa., took over some of Rite Aid's existing programs for patient compliance, O'Brien told listeners. Before EMC came into being, he said, Rite Aid R.Ph.s made patient compliance calls in the following manner: Rite Aid's computers printed out a list of Rxs that needed to be refilled. From the computer printout, the pharmacist called patients to ask if they wanted their prescriptions refilled. If they said Yes, the pharmacist refilled the Rx. All too often, however, the pharmacist was too busy to contact every patient on medication for congestive heart failure, breast cancer, hypertension, hyperlipidemia, pneumonia, and tuberculosis. …

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