Magazine article VFW Magazine

White House VA Hotline Fully Staffed

Magazine article VFW Magazine

White House VA Hotline Fully Staffed

Article excerpt

A promise President Trump made on the campaign trail is now a reality. VA announced in November that the White House VA Hotline has a fully staffed team of live agents to answer veterans' questions 24 hours a day, 365 days a year.

Veterans can call the hotline at 1-855-948-2311. More than 60 "highly trained" agents answer the calls from a center in Shepherdstown, W.Va. VA notes that 90 percent of the agents are veterans or family members of veterans. According to VA, the agents answer inquiries; provide directory assistance; document concerns about VA care, benefits or services; and "expedite" the referral and resolution of those concerns.

"Since the initial launch of the hotline in June, we listened to our veterans, who indicated that they prefer speaking with other veterans and veteran family members, and we adjusted our hiring based on that feedback," VA Secretary David Shulkin said. …

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