Newspaper article The Journal (Newcastle, England)

Call Us Directly - We're Here for You

Newspaper article The Journal (Newcastle, England)

Call Us Directly - We're Here for You

Article excerpt

Here at The Journal we're proud of our product. Staff work hard to keep you up to date on what's happening locally, nationally and internationally, seeking out stories that are not only newsworthy but also relevant, interesting and sometimes fun.

But if there's one single most important thing to us, it's you - our readers.

Based at the heart of the local community, we rely on you to help drive our news agenda, tackling issues you feel are important and campaigning on your behalf.

We can question politicians, organisations and public bodies, giving you a voice to the top that perhaps wouldn't otherwise be heard. And we can help celebrate your successes or share your pain.

In an effort to make it even easier for you to get your voice heard, at the start of 2003 we gave our Direct Line a make-over.

Now accessible via e-mail, internet, phone and fax, it's a chance to complain and congratulate, but also to tell us what you would like the paper to investigate.

Since its re-launch, the response has been incredible and we've lots of happy customers.

We helped Dennis and Dorothy Robson, from Highfield Park, in Alnwick, get a refund of pounds 138 from npower after being overcharged for their central heating to be fixed.

The couple said they had turned to Direct Line after their phone calls and letters were "all ignored" - and were "delighted" with the result.

New mother Emma Luke contacted us about the MMR jab because she was concerned about the health of her eight-month-old son, Owen, and had been unable to get the information she wanted from elsewhere.

It's an issue the paper has already investigated in depth through its health pages. By interviewing experts on both sides and publishing the information, together with all the relevant helpline numbers and websites, we could help not only Emma but any other parents not knowing where to turn for advice.

She said at the time: "I just seem to be being blocked at every turn and can't get the information I need. The Journal has helped put me in touch with the right people."

Most recently we used Direct Line to give you the chance to tell us your experiences of the Child Tax Credit fiasco. …

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