Newspaper article The Journal (Newcastle, England)

Protection Deals That Don't Warrant Paying

Newspaper article The Journal (Newcastle, England)

Protection Deals That Don't Warrant Paying

Article excerpt

Extended warranties on our household electrical goods have received much criticism over recent weeks, following concerns that customers may not be getting what they paid for.

Also known as service agreements, extended warranties usually pay for repairs and accidental damage.

But the Office of Fair Trading has found that some can cost up to half of the purchase price of the appliance, and are urging customers to consider whether they are good value for money before taking them out.

The OFT has found that customers can feel pressurised to buy an extended warranty with their new appliance - which is what happened to Journal readers Enid and Brian Davidson, who live in Milburn Road, Ashington.

The couple replaced their washing machine of 17 years in January 2001 and took out an extended warranty of 12 months on top of the normal 12-month guarantee.

When the motor failed last week, the couple called for an engineer - only to be told by their supplier their warranty had just run out. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.