Newspaper article Evening Chronicle (Newcastle, England)
Tyneside's BA Call Centre Lands Up to 650 Extra Workers
Byline: By Steven Oliver
Hundreds of new jobs are to be created at British Airways' giant call centre in Newcastle.
The news was greeted with shock and delight by the existing 600 workers at the plant who had feared their jobs were about to be sent to India.
At a mass meeting held this morning staff were given details of the airline's big plans for the centre on Newcastle Business Park, just off Scotswood Road.
BA is closing two of its five UK call centres with the axe falling at Glasgow and London, which employ a total of 420 people.
But the company is claiming it is resisting the temptation of sending the work overseas where wages can be far lower.
Instead, it is offering the workers at these centres the chance to re-locate to the Newcastle operation.
And it also has plans to hire an additional 230 call centre workers for the booming centre over the next 12 months.
Later today the company is expected to admit the decision to close the two centres has been an extremely difficult one. …