Newspaper article The Journal (Newcastle, England)

Knowledge Has Kept Its Place at Cutting Edge

Newspaper article The Journal (Newcastle, England)

Knowledge Has Kept Its Place at Cutting Edge

Article excerpt

Knowledge i.t is a major success story for the region's IT sector, celebrating its 25th anniversary this year.

Established above a hairdresser's salon in Chester-le-Street in 1981, Knowledge has evolved to become one of the North-East's leading business technology companies.

With just one customer in its early days, the firm has adapted its solutions to remain at the cutting edge and today supports over 250 organisations, including Durham City Council, Newcastle's Royal Victoria Infirmary, Hartlepool Water and Nexus.

Since its inception, Knowledge has embraced the fast-paced IT revolution, from the introduction of the IBM PC in 1985 to the dot.com boom of the nineties. And by keeping ahead of technological advances, the company has come a long way since it was established by its original patrons John and Sheila Russell and is today acknowledged as a key regional player in providing innovative ICT solutions.

Knowledge moved to its current purpose built premises in Washington after a management buyout in 1993. And with two new directors at the helm, Martin Coleman and David Dixon, Knowledge began to drive forward a number of new solutions whilst maintaining its excellent reputation for customer service.

To this end, Knowledge has developed a number of new services, including ICT solutions, internet service provision, managed support and innovative business management software solutions.

A far cry from its original products on the Apple Mac and Apricot platforms, these solutions have been built around the needs of the marketplace and are supported by Knowledge's strategic relationships with Cisco, Microsoft and Hewlett Packard.

Martin Coleman, managing director at Knowledge, explained: "In recent years, IT has revolutionised how businesses work and we now depend upon computers for the quick exchange and storage of information. IT has become all encompassing, but for any IT company to survive in this fast moving industry, they must be willing to adapt to the ever-changing needs of our marketplace.

"The main change in the sector has been the move from basic product provision to supplying a fully managed support service. …

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