Newspaper article Evening Chronicle (Newcastle, England)

Bus Chiefs' Pledge on Link Service

Newspaper article Evening Chronicle (Newcastle, England)

Bus Chiefs' Pledge on Link Service

Article excerpt

Byline: By Peter Young

Transport chiefs today promised improvements to a showpiece bus service launched in July following teething troubles.

The new LinkUp bus service which people in Tyne & Wear can order like a taxi has been overwhelmed by demand.

Newcastle councillor John O'Shea who is a member of the transport authority, says there have been complaints from people who can't get through to order a bus and about the reliability of the service.

In one case, a 78-year-old woman had to walk 1.5 miles home from the bingo in the dark when a driver refused to allow her on board after she had missed her booked slot 20 minutes earlier.

Managers at transport operator Nexus say the buses are already carrying more than 3,000 passengers a week and the vast majority are happy with the service. But they admit there have been problems and will add four more vehicles to the fleet of 12 and take action to improve the response to calls.

New computer software is being installed and the bus operator will be asked to ensure drivers are more flexible. …

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