Newspaper article The Journal (Newcastle, England)

Call Centre's Ambitious Aims for Recruitment; in Association with RBS

Newspaper article The Journal (Newcastle, England)

Call Centre's Ambitious Aims for Recruitment; in Association with RBS

Article excerpt

Byline: Graeme King

AN expanding call centre operator is aiming to create 400 jobs over the next 18 months through signing up new clients.

The Respondez call centre on the Sovereign Park estate, Brenda Road, Hartlepool, has employed around 100 staff for the past two years, since buying out the businesses of Viking Outsourcing.

But now the company is in the midst of recruiting another 100 staff, and is aiming to take its workforce to the 500 mark by the beginning of 2010.

The first 100 jobs have been created on the back of winning three new international clients, with positions to be filled including team leaders, trainers, account managers and inbound call centre advisers.

Two of the contracts are with retail clients and one from a wholesaler.

They are a three-year deal, another for two years and a rolling 12-month contract.

Sue Marshall, sales and marketing director at Respondez, said: "We have capacity to grow to 300 on the site we are on now, and our masterplan is to get to 500 staff.

"The pipeline we have, the way we are working, we should reach that - the people at a management level are very experienced, so we are very credible with the people we are talking to.

"Our biggest challenge is driving new business. When we win it, we can do it."

Respondez is part of the Indianowned group Spanco Telesystems and Solutions which has call centres with more than 4,000 seats across the UK, US, India, Singapore and Middle East.

Marshall said: "Around 18 months to two years ago, this business was acquired by Spanco and they set out to stabilise the business. We have brought in new processes and new people, and refurbished the contact centre to tidy things up. Now the workforce will double in size by the end of October."

The company says one of its strengths is in the gaming sector, where it provides customer service for companies including Ubisoft, Vivendi and Take 2.

The company has recently been responsible for supporting the new Grand Theft Auto 4 game, with staff in Hartlepool offering a multi-lingual service for customers in French, German and Italian.

Respondez also works for some leading charities and a telecoms company. …

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