Newspaper article The Journal (Newcastle, England)

Robot 'Agents' Will Staff Call Centre

Newspaper article The Journal (Newcastle, England)

Robot 'Agents' Will Staff Call Centre

Article excerpt

A COMPANY which aims to replace call centre agents with artificially-intelligent 'robots' has announced a partnership agreement with Sunderland Software City.

Newcastle-based Artingence will work with the Wearside initiative -which aims to inspire the growth of a global hub for software businesses in Sunderland - on a number of different projects.

Following meetings between the firm and the University of Sunderland's Professor John MacIntyre and Software City CEO Bernie Callaghan, the two parties will work together to seek new growth opportunities for Artingence.

The University of Sunderland is involved in the development of some of the world's foremost artificially-intelligent technology.

It also specialises in technology which is focused on the interaction between humans and computers and has lab facilities which will be used to improve Artingence's plans for a call centre staffed by computers.

Dr Odin Taylor, an expert in artificial intelligence and software development, will lead the collaborative venture and, alongside Prof MacIntyre, will advise Artingence on technical matters. …

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