Newspaper article The Florida Times Union

CONSUMERS; JEA's Collection Sites

Newspaper article The Florida Times Union

CONSUMERS; JEA's Collection Sites

Article excerpt

Note to readers: We sometimes receive letters that call for a response. So we use our contacts to provide that response to readers and basically get out of the way. Here is an example. As always, reader responses are welcome.

JEA

We need convenience

A recent editorial noted the Supervisor of Elections Office may eliminate several voting precincts. No cause for alarm, after all it is a time of belt-tightening.

While we're on the subject, why not have JEA go back to the tax collector's branch offices instead of funding their own, separate, branches?

There are 10 tax collector branches vs. JEA's seven.

Sure, JEA branches are open four hours on Saturday as well as 7:30 a.m. to 6:00 p.m., Monday through Friday.

The tax collector's offices are open 7:15 a.m. to 5:45 p.m., Monday through Friday; closed Saturday. Not much difference.

So basically, JEA thinks being open four hours on Saturday is enough to justify seven branch offices, employees and overhead.

If they're awash in that much extra revenue, perhaps they could help out the customers by lowering some of their fees, fuel charges and other miscellaneous taxes on our bills. Every little bit helps.

ALEXANDER STOUT

Jacksonville

JEA'S RESPONSE

Many locations available

Until eight years ago, JEA operated from within the tax collector branches.

While JEA's customers were paying their bills at a tax collector office, it is incorrect to say that the tax collector was collecting for JEA.

JEA was required to staff the tax collector facilities with JEA employees who accepted all transactions, except for the drive-through window transactions.

We also were required to pay a transaction fee to the tax collector for every JEA transaction that occurred in the branch. Some of the tax collector employees could take payments only, but could not transact any other JEA business. …

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