Newspaper article Fraser Coast Chronicle (Hervey Bay, Australia)

No Votes for Telstra in the Business Awards

Newspaper article Fraser Coast Chronicle (Hervey Bay, Australia)

No Votes for Telstra in the Business Awards

Article excerpt

Byline: PETER CHAPMAN Editor

I didn't have to be Einstein to realise I wasn't the only person with a gripe against Telstra.

Since voicing my concerns over the past week I have been inundated with letters and calls from others who are fed up with the poor service the telco giant is dishing out.

I should make a point of saying my criticism shouldn't be seen as having a go at the employees of Telstra, who I know work hard to try to get things right for the customers.

It is the lack of planning and forethought and the poor systems that Telstra has in place that are at the centre of all our concerns.

Instead of reaching for giant profits Telstra would be well advised to get the shop fixed up first.

I know that 80-year-old Ethel Carter of Hervey Bay agrees with me.

Ethel has lived at the same address for 18 years, yet suddenly found that she was not receiving bills. …

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