Newspaper article Daily News (Warwick, Australia)

Woman Denied Service Based on Surname; Confusion over Medicare Policy

Newspaper article Daily News (Warwick, Australia)

Woman Denied Service Based on Surname; Confusion over Medicare Policy

Article excerpt

Byline: CARLY REES

HOLLY Austin was refused service at Medicare Australia in Warwick because she had the same last name as the consultant serving her.

"I waited in line and then she said 'I can't serve you because I have the same last name as you do' and that I had to come again another day," Miss Austin said.

"I have just never heard of that before in my life and neither had other people I spoke to. I was a little bit peeved."

After the incident Miss Austin got in contact with the Brisbane office to get an explanation and she said the representative she spoke to apologised and said the consultant should have got her manager, however it only applied if they were related.

"I was confused really. I just thought why? We aren't related and I don't know who you are. Privacy shouldn't be an issue, I've never seen her before," Miss Austin said.

"I wanted to put it out there and see whether it's happened to anyone else in town."

She was concerned it might happen to an elderly resident counting on their claim who didn't get to town much and who would not be able to get back into the office. …

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