Newspaper article Daily News (Warwick, Australia)

Victims Say ,Cya Flood Is a Flood'; Bellingham Blasts Insurance Industry ,C[pounds sterling]nonsense,C[yen] for Damage Claim Woes

Newspaper article Daily News (Warwick, Australia)

Victims Say ,Cya Flood Is a Flood'; Bellingham Blasts Insurance Industry ,C[pounds sterling]nonsense,C[yen] for Damage Claim Woes

Article excerpt

Byline: JENNA CAIRNEY

insurance Cydefinitions'...

Flash flooding: when waters come fast and heavy like the Cystorm surges' in the Toowoomba region

Riverine flooding: inundation caused when rivers, creeks and dams overflow due to lengthy rainfall

WARWICK'S Hope Street is failing to live up to its name as residents wait in limbo to hear whether flood insurance jargon will stamp a C[pounds sterling]noC[yen] on their claims.

Mick Williams was told he would receive nothing after floodwaters gushed through his home, because it was the C[pounds sterling]wrong type of floodC[yen].

After insisting on it, a loss adjuster came out to investigate but he doesn't have much confidence.

C[pounds sterling]I thought we were covered for floods and was shocked to learn it was just for flash flooding,C[yen] he said.

A Hope Street pensioner, who had to replace her hot water system after the floods said she was also still waiting to hear whether her insurance would cough up.

C[pounds sterling]There are a few people in the street who've been refused. It's terrible,C[yen] she said.

A council spokeswoman confirmed the Disaster Recovery Centre had heard similar stories from a number of flood victims.

The issue lies in the different definitions of flooding.

With some insurers, flooding covers only fast rising water such as that seen in Toowoomba and the Lockyer Valley. It is understood the floods here were described as C[pounds sterling]riverine floodingC[yen], which many companies don't cover.

But Mayor Ron Bellingham has described it all as bureaucratic nonsense.

C[pounds sterling]People are either insured for a flood or they're not,C[yen] he said yesterday.

He said the Federal Government was trying to get a uniform definition and he hoped this would be given sooner rather than later. …

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