Newspaper article The Chronicle (Toowoomba, Australia)

Wippells Takes Triple Crown; Dealer of the Year for Three Brands

Newspaper article The Chronicle (Toowoomba, Australia)

Wippells Takes Triple Crown; Dealer of the Year for Three Brands

Article excerpt

IN A first for the dealership, Wippells Autos has taken out the Dealer of the Year for the three major brands it represents a[pounds sterling] Mazda, Subaru and Volkswagen.

A commitment to customer service and staff training have paid off for Wippells Autos with the Toowoomba dealership on June 9 being announced as Subaru's 2010 Retailer of the Year for this region.

This is the second consecutive year the dealership has won this award and is a tribute to the great customer service and after-sales support it offers customers.

The award is very inclusive and comprises all areas of business including sales, parts, customer satisfaction, dealership facility, finance and overall dealership commitment to the franchise's brands.

In the eyes of the manufacturers, Wippells has met and exceeded expectations in all areas of the business.

The annual awards presented by the manufacturers are in place to recognise their business partners and franchisees for outstanding business practices and results.

For the sixteenth consecutive year the Mazda Master Dealer has been awarded to Wippells Autos, which has also taken out Volkswagen Northern Region Dealer of the Year for the second time and Subaru Retailer of the Year for the second consecutive year.

This is an impressive achievement for the management and staff, proving that the team is a tight unit working together in the same direction.

The core value a[pounds sterling] commitment to total customer satisfaction a[pounds sterling] has not changed and remains as important today as it did on Wippells first day of operation back in the 1970s.

According to David Russell, Wippells dealer principal, the secret to success is choosing to hire the right people that fit well within the existing team and display a passion for customer service and attention to detail.

With 143 hardworking staff, this is no mean feat.

As a family owned and managed motor vehicle dealership, Wippells Autos is a big business. …

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