Newspaper article Sunshine Coast Daily (Maroochydore, Australia)

How the Walshes Are Keeping Coast on Track

Newspaper article Sunshine Coast Daily (Maroochydore, Australia)

How the Walshes Are Keeping Coast on Track

Article excerpt

BREAK IT DOWN TO BASICS

ESTABLISHED: 2008

STAFF: Eight

SECRETS: Research your market, understand customers and their requirements, support processes are critical, spend more time with customers in advance to minimise support time later, look for complementary product offerings

Secrets of

our Success

Tracknology

STEVE and Lisa Walsh moved their business up from Melbourne in 2009 because they needed to get their bronchial asthmatic daughter to a warmer climate.

Since then, Mr Walsh said while they don't think of her as being cured, she has not been affected by an attack.

C[pounds sterling]She's become the kid she should have always been,C[yen] he said.

And so too has his business, Tracknology, become what it was always destined to be.

The Caloundra firm is true to its name, supplying tracking technology through C[pounds sterling]enterprise and workforce solutionsC[yen]. That means anything from software and mobile devices to help managers and staff quote, fill orders, make deliveries, track assets like fleet cars, capture data or signatures, monitor scheduling and dispatch systems or validate order histories.

It started at home in Melbourne, then moved to the Innovation Centre before rapid growth quickly pushed them out to premises in Caloundra's Bulcock St.

Mr Walsh took 15 years' experience in business process improvement in large chartered accounting and transport firms and set about using technology to find a better way.

C[pounds sterling]We went back to users of workforce systems, and we spoke to them about what worked, what didn't, what was over and under budget, etcetera,C[yen] he said.

C[pounds sterling]We learnt a lot about the ongoing pain a lot of businesses were having, so we set about building a system that avoided some of those negatives. …

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