Newspaper article Evening Gazette (Middlesbrough, England)

Early Riser in Store; Your Say

Newspaper article Evening Gazette (Middlesbrough, England)

Early Riser in Store; Your Say

Article excerpt

THE news has shown that Tesco sales and profits are down. Hardly surprising if the standard of customer service is at the same as the Coulby Newham store.

The store opens at 6.30am Monday through to Saturday and three weeks ago, as I was up at the crack of dawn to watch the Rugby World Cup, I decided to go over at 7.10am.

I went to the photo department but there was no-one about on the floor at all.

I ventured back down to the customer service desk and asked and got a shrug of the shoulders from the staff there.

I then asked if I could collect my order for two side tables which I had ordered online, only to be told that that department did not open until 8am. I advised that the shop actually opened at 6.30am and the sign did not stipulate only certain services were available. …

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