Newspaper article Evening Chronicle (Newcastle, England)

Views Sought to Improve Service; Health Reporter HELEN RAE Explains Why Patients Are Being Asked to Give Their Views on the Hospital Care They Receive in the Region

Newspaper article Evening Chronicle (Newcastle, England)

Views Sought to Improve Service; Health Reporter HELEN RAE Explains Why Patients Are Being Asked to Give Their Views on the Hospital Care They Receive in the Region

Article excerpt

Byline: HELEN RAE

A TYNESIDE health trust is looking to improve the information given to friends and relatives when a patient is discharged from hospital.

Friends or relatives of patients who have recently received treatment at a Newcastle hospital are being sought to give their views on this matter.

The Trust's Patient, Carer and Public Involvement group has asked Newcastle LINk to find out what people think of this information and how it can be improved.

Caroline McGarry, involvement and equalities officer at Newcastle Hospitals NHS Foundation Trust said: "We're hoping as many people as possible will take the time and complete the short survey as it will help to improve the service that is currently on offer. "We'd like to know what they thought about the information they were given when the person was discharged, any extra information they would have liked and how the information could be improved.

"If you fit the bill please complete the short questionnaire and let us know what you think."

Newcastle Hospitals manage the Royal Victoria Infirmary, Freeman Hospital, Campus for Ageing and Vitality, the Dental Hospital and the Great North Children's Hospital.

Closing date for responses is Friday. To take part: * Complete an online version at www.surveymonkey.com/s/LINkhospitalsurvey * Download an electronic copy from www.newcastlelink.org.uk * Request an electronic or paper copy by contacting Julie Marshall on 0191 226 3450 or Julie@caoh.org.uk Newcastle LINk recently held its third annual event at Newcastle City Library. Members of the public who attended the drop-in event were offered a free health check, enjoyed healthy smoothies and snacks, and were also asked to give their views about health and social care services in the city.

What are LINks? Local involvement networks (LINKs) are independent bodies that have been set up in each local authority in England to: * Ask residents what they think about local health and adult social care services.

* Provide a forum for people to suggest ideas to help improve services.

* Investigate issues of concern specific to the local community, building on existing work. …

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