Newspaper article The Morning Bulletin (Rockhampton, Australia)
If a Computer Is Set Up Right It Will Just Work A[euro]" It's That Simple; Byte Me
Byline: Bruce Kerr
WE GOT another new business customer two weeks ago we wish we had met six months ago. They have very simple computer requirements a they are not trying to launch space shuttles or split atoms. In this case, they only needed two business computers running QuickBooks over a simple network.
I had previously received a call from them three months prior just to ask for some advice due to frustration arising from the problems that they had been having then.
They had purchased two new computers from a computer shop in Rockhampton for around $2500 but then spent another $4000 in call-outs and labour trying to get them working properly.
During that time (three months) they had barely been able to get their own invoices out and had lost days of their own time sitting in front of crashing PCs and constant errors in their QuickBooks accounting software.
Also, during that time they had been told all sorts of excuses like they needed different wireless adaptors, different software, different RAM a they were even told at one point that the QuickBooks disk they had was corrupt or that their QuickBooks version was wrong!
I listened to all of the problems and suggested that the problem came back to the setup of the PCs and also the lack of UPSs (uninterruptible power supplies). Unfortunately at that time due to the fact that their existing PCs were under warranty they chose to persist with the existing PCs and supplier. …