Newspaper article Sunshine Coast Daily (Maroochydore, Australia)

When the Family Chips in, Business Can Bloom; Jacksons Appreciate the Importance of Strong Communication

Newspaper article Sunshine Coast Daily (Maroochydore, Australia)

When the Family Chips in, Business Can Bloom; Jacksons Appreciate the Importance of Strong Communication

Article excerpt

Byline: MATT HOFFMANN

WORK AND FAMILY

The key is to find a balance your personal life and your working life.

Find time to get away from work and enjoy afamily timeaa a breath of fresh air will maintain a good working and personal environment.

Create open, two-way communication between family members. Learn to listen and truly hear what your partner is saying.

Develop guidelines for the family in business.

Provide clarity around roles and responsibilities.

Establish a board for the business and a family council for the family.

Seek advice on abest practicea for family businesses from other successful businesses and consultants.

PETER and Carol Jackson know all about living, working and playing together, having owned and operated their Suncoast Seafood shop for nearly 10 years.

Since opening its doors in April 2003, this small Cotton Tree fish and chip shop always has been about family.

The Jacksons work almost full time in the business, assisted by their daughters Bianca Jackson and Shannon Hartas, who give them a break once in a while.

Carol said the business was ingrained into their family life.

aWe are very, very close and work well as a family,a she said.

aWe have two grandsons, aged nine and 11, who could probably run the business.

aIt's just a part of our everyday family life.

aWe keep it a close-knit family business, but we operate it as you would any other business.a

Yet the word afamilya stretches a long way.

aIf we do employ staff, we include them in everything we do,a Carol said.

aWe want to make them feel like they're part of the family, too.a

But as family businesses go, and long work hours run into valued family life, things can get a little heated and tempers can fray.

The Jacksons are like any other family business owners, having to combat the stresses involved, but have enough experience to know what to do when those long hours get a little too much.

aYou always have your disagreements, but it's just a part of it,a Carol said.

aWe voice our opinions.

aIt doesn't always work in our situation, but because we're very, very close and things do blow over quite quickly. …

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