Newspaper article The Evening Standard (London, England)

Online Access for All Oyster Users to Check Their Payments

Newspaper article The Evening Standard (London, England)

Online Access for All Oyster Users to Check Their Payments

Article excerpt

Byline: Emer Martin

MILLIONS of Tube passengers who are overpaying on Oyster pay-as-you-go cards will now be able to track their payments online and request refunds if there has been an error.

Transport for London today said it wants to "revolutionise" the Oyster scheme by making the complicated system accessible on the internet and much easier to understand.

Commuters have been paying tens of millions of pounds extra for journeys they do not make and refunds often go unclaimed because the system is so complicated.

London TravelWatch estimated that as many as eight million passengers a month had been overpaying for a range of problems, including not touching in or out at stations.

TfL today said users will now be able to keep track of their journeys and check what they paid using new online accounts. By the end of the year, they will be able to request refunds online.

Since 2004 Oyster card users who pay for their travel online have been able to see their journey history on personal accounts. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.