Newspaper article The Evening Standard (London, England)

Birthday Week Ends with Some Fun Money; Diary of an Estate Agent

Newspaper article The Evening Standard (London, England)

Birthday Week Ends with Some Fun Money; Diary of an Estate Agent

Article excerpt

MONDAY The morning starts well. I make three appointments in the first hour, and there's an infectious feelgood buzz from staff and customers here in the office.

We let out a roof-lifting cheer as a client, a shrewd, down-to-earth East End market trader, accepts the fifth offer we present to him on his business premises. He is delighted and so are we -- it feels great to deliver.

Later, returning from a valuation, I hear my appointment with Ms Ruby, the owner of an Edwardian townhouse, has been postponed. My heart thuds. I have potential buyers lined up and need to reschedule fast. I call her -- no answer. My frustration eases as I remember it's my birthday on Friday, and I'm spending the whole day with my wife and children.

TUESDAY I call Ms Ruby to rearrange and finally she answers, gasping for air.

"I'll call you back, I'm just with my personal trainer!" she informs me.

I am kept busy, rushing through the city streets with a variety of appointments, gaining an instruction and valuing dwellings in a variety of conditions, from two-bedroom renovation opportunities to an immaculate penthouse.

I also meet a wonderful family who have bravely decided to emigrate to Canada. Their story is compelling, their tea is hot and sweet, their cake is delicious and, more importantly for them, and for me, their property is perfect to sell. We agree on the details and, with a handshake, I am instructed to go ahead.

Ms Ruby remains elusive. I can't rest until I have rescheduled, but it's too late to call. Tomorrow is another day.

WEDNESDAY Eureka! I speak to Ms Ruby. We make an appointment for this afternoon.

My wife calls and tells me they have booked my favourite restaurant for my birthday on Friday night.

I continue the calling and attending more viewings. Some conversations are not as successful as others, but I keep going. …

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