Newspaper article The Observer (Gladstone, Australia)

Young People Need Boost in Confidence

Newspaper article The Observer (Gladstone, Australia)

Young People Need Boost in Confidence

Article excerpt

Buy Local

with Crystal McGregor

I HAVE had the most interesting week. On the road as part of the IMPACT! Roadshow team, we have been on location at shopping centres talking non-stop to local businesses and local people.

One of the hot topics of conversation was customer service.

Sadly, it was our young people that got a bad rap when it comes to customer service. It could be a lack of confidence or they are too busy concentrating on performing a task rather than on the customer, but to the outside world it looks like they just don't care.

This is a shame because most young people I know are clever, witty and kind. However, this isn't always what is presented to customers. It's not easy running a small business, with owners/ managers often taking a risk in employing young people, so it's important that this respect is returned with quality work and experiences that make customers that want to come back.

In saying that, we all have a responsibility for good customer service. …

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