Newspaper article The Queensland Times (Ipswich, Australia)

Residents Missing Power Bill Payments

Newspaper article The Queensland Times (Ipswich, Australia)

Residents Missing Power Bill Payments

Article excerpt

POWER bill shock is forcing changes in the industry with one in eight households missing an electricity payment because they can't afford it.

An Ernst and Young survey into households across regional and metro markets in Victoria, New South Wales and Queensland found customers were increasingly determined to switch electricity retailers.

Nearly one in three Australians missed an electricity bill payment in the past 12 months, while more than one in 10 had missed more than three payments.

The proportion of customers worried about being able to pay their electricity bill has remained consistently high at 70% in the past two years.

One in 10 respondents said energy bills caused them the most stress at the moment.

However customers surveyed would be more likely to pay their bills on time with discount incentives (55%) access to real time online usage information (44%) and monthly billing (30%).

It also found 90% of Australians have, or would consider including, solar in their home energy mix. …

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